Legal
Privacy Policy
This policy explains what information Petland Chillicothe collects, how we use it, and the choices you have. Last updated 2026.
Information we collect
We collect only what we need to serve you in store and online.
- Contact details you give us — name, phone, email and address
- Order, pickup and payment records for purchases you make
- Pet interest and playdate requests you submit through our forms
- Basic device and usage data from our website, used to keep it working well
How we use it
Your information is used to run your order and keep you informed.
- Processing purchases, pickups, deposits and warranty or claim requests
- Answering questions about pets, products and appointments
- Sending service messages, and marketing only where you have opted in
- Improving our store experience and website
Sharing
We do not sell your personal information.
- Shared with service providers who help us run payments, delivery, messaging and our website
- Shared with Petland® corporate programs where a service you requested requires it
- Disclosed where required by law or to protect people and animals
Your choices and contact
You can ask us to review, correct or delete the information we hold about you. Call (740) 773-1982 or email hello@petlandchillicothe.com and we will respond promptly.
- Unsubscribe from marketing email or text at any time
- Request a copy or deletion of your personal information
- Bank details submitted with a warranty claim are used only to pay that claim