Question 1

Do I need an appointment to meet a pet?

Accepted Answer

No. Walk in any time we're open and ask to meet whoever caught your eye. We're at 881 N Bridge St, Chillicothe, OH 45601.

Question 2

Can I hold or play with the puppies?

Accepted Answer

Yes. Our team will bring a puppy into a play room so you can interact one on one, with guidance on safe handling — especially helpful if you're bringing kids.

Question 3

Can I bring my current dog?

Accepted Answer

For the health of the animals in our care, please leave your pets at home. Tell us about your dog's age and temperament and we'll help you judge the fit.

Question 4

Do you offer virtual tours?

Accepted Answer

We do. Book a video meet and greet and a team member will walk you through the store and introduce you to specific pets on camera.

Question 5

Are your pets seen by a veterinarian?

Accepted Answer

Every pet receives an arrival exam and scheduled veterinarian visits while in our care, plus age-appropriate vaccinations and deworming, all documented.

Question 6

What health information do I get?

Accepted Answer

You take home a written record with exams, vaccinations, deworming dates, weight and care notes, so your own veterinarian starts fully informed.

Question 7

When should my pet see my own vet?

Accepted Answer

Within the first few days. It confirms your pet's health, establishes care with a local vet, and is a required step under our health warranty.

Question 8

Where do your puppies come from?

Accepted Answer

From breeders we select, document and review on an ongoing basis. Ask about a specific puppy and we'll pull its record and walk you through it.

Question 9

What warranty comes with my pet?

Accepted Answer

A 14-Day Health Warranty, plus a Limited 3-Year Extended Warranty on qualifying pets. Full terms are provided in writing before you take your pet home.

Question 10

Can I reserve a pet?

Accepted Answer

Yes. Start a reservation online — no password or account needed — or call us and we'll hold the pet while you arrange your visit.

Question 11

Do you offer financing?

Accepted Answer

Financing is available for qualified buyers through the Petland Credit Card (accounts issued by Comenity Capital Bank), subject to credit approval. 0% intro offers are available. Minimum payments are required for each credit plan. Plans are valid for a single transaction only. Promotional plans do not earn rewards.

Question 12

Is training support included after I take my puppy home?

Accepted Answer

Your primary training support is the AKC GoodDog! Helpline, which gives you expert training support after you take your puppy home. For a more hands-on experience, ask about Tenasity Canine Behavior Specialists.

Question 13

Where do your puppies come from?

Accepted Answer

Petland works with USDA-licensed breeders. Petland reports 20+ breeder inspection tours, 300+ kennels visited and 35,000+ miles traveled since 2014.

Question 14

What do I need to bring on pickup day?

Accepted Answer

A valid photo ID, your payment method, and a crate or carrier if you don't buy one here. Call (740) 773-1982 if you're unsure what to prepare.

Question 15

Do you price match?

Accepted Answer

Ask a manager in store. We'll always tell you honestly whether a product is worth the difference for your pet.

Question 16

Is there a rewards program?

Accepted Answer

Yes — ClubPet Rewards is free, tied to your phone number, and earns points on food and supplies you can redeem in store.

Question 17

Can I get pet food delivered?

Accepted Answer

Yes. Set up recurring delivery at https://subscriptions.petland.com so you never run out mid-week.

Frequently Asked Questions

Visiting us

Health and care

Taking a pet home

Products and programs

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